"You’re worried about hurting the person’s feelings so you hold back. Then, when they don’t improve because you haven’t told them they are doing something wrong, you wind up firing them. Not so nice after all…" Kim Scott
AND
"Is my job to build a great product or am I really just an armchair psychiatrist?" She got her answer when her coach literally yelled at her: "It’s called management and it is your job!" Kim Scott
This post blew me away when I first read it. I share her insights regularly in leadership training sessions. They are very relevant to the 'difficult conversations' session I run. I collect quotes while I'm reading to put in the quote block above - and this is the first time I've included two quotes.
...Geoff